One of the strategic services that HTNA specialised on is the maintenance agreement. HTNA has been supporting start-ups to corporations in the area of tech support for the past decade and this allows many SMI/SME-based corporations to focus on their core competencies of their businesses.

Why outsource tech support to HTNA? One, you will have access to a team of highly experienced support specialists who can integrate seamlessly as part of your corporation. Two, outsourcing allows resources in your company stay focused on the core competencies of their business. Three, outsourcing saves you time and money.

For example, the median annual salary for one junior support technician is about RM 30,000 and likely he won't be able to work through complex problems all by himself. Thus, you may need another senior support technician. Who will manage these two employees and deal with their problems? All this will cost you time and money.

PC Preventive Maintenance Tips

Preventive maintenance is one of the most ignored aspects of PC ownership, in my opinion. Most people seem to think that the PC doesn't need preventive maintenance, and so you should just use it until it breaks, and then repair or replace it. These people generally find themselves repairing or replacing much sooner than those that take definite steps to avoid difficulties in the first place.

Here are some reasons why you should develop a preventive maintenance plan for your Computer:

• Preventive Maintenance Saves Money: I'm sure we've all heard the old adage "an ounce of prevention is worth a pound of cure". It's trite, but it is also true. Avoiding problems with your PC will save you money in the long run, compared with laying out cash for new components or repair jobs.
• Preventive Maintenance Saves Time: Saves time? How can taking two hours a month or whatever to perform maintenance save time? Simple: because it saves you the much bigger hassles of dealing with system failures and data loss. Most preventive maintenance procedures are quite simple compared to troubleshooting and repair procedures--now those can really eat up your time at a fantastic rate.
• Preventive Maintenance Helps Safeguard Your Data: For most people, the data on the hard disk is more important than the hardware that houses it. Taking steps to protect this data therefore makes sense, and that is what PM is all about.
• Preventive Maintenance Improves Performance: Some parts of your system will actually degrade in performance over time, and preventive maintenance will help to improve the speed of your system in these respects.